Drinking Our Own Champagne: Implementing Engagement and Customer Health at SiriusDecisions
At SiriusDecisions, we’ve had a customer success team in place for years. As the function evolved, our approach matured, but there was still a lot of guesswork – educated guesswork, of course – that was driving how we helped our customers drive value through their engagement with us. We tackled the challenge with a data-driven approach and leveraged a cross-functional team to become more predictive, and take our efforts to the next level.
This replay will provide the following benefits:
● Hear about how SiriusDecisions used our own best practice advice and research to better understand our own engagement and retention data, and how even a small organization can act to improve customer health
● Understand best practices for wrangling your organization's own data to understand customer engagement and retention triggers
● Learn about the power of cross-functional alignment for enabling organizations to take the next steps toward improvement